Frequently Asked Questions
Quick answers to the most common questions about Docmint.
General Questions
What is Docmint?
Docmint is an AI-powered platform that creates professional Standard Operating Procedures (SOPs) from your process descriptions. Simply describe your workflow in plain English, and our AI generates detailed, structured SOPs complete with visual illustrations.
How does the AI generation work?
Our AI analyzes your process description, breaks it down into structured steps, creates quality checklists, and generates professional visual illustrations. The entire process takes just 2-4 minutes from description to finished SOP.
What formats can I export my SOPs in?
Free plans get PDF export. Pro and Team plans include both PDF and DOCX (Microsoft Word) formats with custom branding and high-resolution images.
Do I need any technical skills?
Not at all! Simply describe your process in plain English like you would explain it to a new team member. Our AI handles all the technical formatting and structure.
Pricing & Plans
What's included in the Free plan?
The Free plan includes 3 SOPs per month, basic AI generation, PDF export, and email delivery. Perfect for trying out Docmint and small-scale use.
Can I upgrade or downgrade my plan?
Yes, you can change your plan anytime. Upgrades take effect immediately, and downgrades take effect at the end of your current billing period.
How does billing work?
All plans are billed monthly. You can upgrade, downgrade, or cancel anytime from your dashboard.
Technical Questions
How long does it take to generate an SOP?
Most SOPs are generated in 2-4 minutes. Content generation takes 30-60 seconds, visual creation takes 1-2 minutes, and final formatting takes about 15 seconds.
Can I regenerate images if I don't like them?
Yes! You can regenerate any AI-created image with a simple click. You can also request different styles or modify your process description to change what gets illustrated.
What browsers are supported?
Docmint works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Is my data secure?
Yes, we use industry-standard encryption and security practices. Your SOPs and data are stored securely and are only accessible to you and your team members.
Getting Started
How do I write a good process description?
Include specific steps in order, mention who's responsible for what, add timing requirements, describe quality standards, and note common issues. Check our Writing Good Prompts guide for detailed tips.
What if the AI doesn't understand my process?
Try being more specific in your description. Include more details about steps, timing, and responsibilities. You can also regenerate the SOP with an updated description.
Can I share SOPs with people who don't have Docmint accounts?
Yes! You can export SOPs as PDF/DOCX files, send them via email, or create public sharing links. Recipients don't need Docmint accounts to view your SOPs.
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact Support