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Response Times
Support Hours & Response Times
Free Plan
- • Email support only
- • 48-72 hour response
- • Monday-Friday
Professional Plan
- • Email support
- • 24 hour response
- • Monday-Friday
Enterprise Plan
- • Priority support
- • 4-8 hour response
- • Monday-Sunday
Before You Contact Us
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Frequently Asked Questions
Quick answers to common questions
Documentation
Comprehensive guides and tutorials
What to Include in Your Support Request
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- Your account email - So we can look up your account
- Detailed description - What you were trying to do
- Steps to reproduce - What happened step by step
- Screenshots - If applicable, visual examples help
- Browser/device info - What you're using to access DocMint
Feature Requests
Have an idea for improving DocMint? We'd love to hear it! Send feature requests to support@docmint.pro